Refund Policy

1. Event Ticket & Signing Session Bookings

All event ticket and signing session bookings are final and non-refundable once purchased.

By completing your purchase, you acknowledge and agree that all ticket and signing session sales are final. No cancellations, refunds, or exchanges will be provided for attendee-initiated cancellations, scheduling conflicts, travel issues, personal circumstances, or failure to attend the event.

2. Event Cancellation

If an event is cancelled by the organizer, all affected ticket holders will be entitled to a full refund.

Refunds will be issued to the original payment method used during the purchase.

3. Event Rescheduling

If an event is rescheduled by the organizer:

• All purchased tickets will remain valid for the new event date.
• Ticket holders who are unable to attend the rescheduled event may request a refund before the new event date, subject to the refund instructions announced by the organizer.

4. Partial Attendance

No refunds will be provided for partial attendance, missed sessions, late arrivals, early departures, or any unused portion of an event pass.

5. Duplicate Transactions or Payment Errors

If a customer is charged multiple times for the same transaction due to a payment processing error, the matter will be investigated and a refund will be issued for any confirmed duplicate charges.

6. Refund Timeline

Once a refund request has been reviewed and approved:

• Refunds for customers within Malaysia will be processed within 30 business days.
• Refunds for international customers may take up to 60 calendar days to be processed and reflected in the original payment method.
• Processing times may vary depending on the payment provider, card issuer, bank, and country-specific banking procedures.

7. Late or Missing Refunds

If you have not received your approved refund within the applicable timeframe:

1. 1. Check your bank account again.
2. 2. Contact your credit card provider or payment service provider, as refunds may take additional time to appear.
3. 3. Contact your bank regarding pending transactions.
4. 4. If the issue remains unresolved, please contact our customer support team.

8. Contact Us

For refund requests or questions regarding this Refund Policy, please contact:

Email: contact.darccollectibles@gmail.com

We reserve the right to amend or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.